Privacy Policy

Last updated: October 2025
Contact email: shop@electriciansnearyou.com.au
Website: lighting.electriciansnearyou.com.au

Introduction

Welcome to ENU The Lighting Shop (Electricians Near You). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information.

By using our website (lighting.electriciansnearyou.com.au), registering an account, or placing an order, you agree to the terms set out in this Privacy Policy.

Who We Are

Our website address is: https://lighting.electriciansnearyou.com.au.
The business is operated by ENU (Electricians Near You) in Perth, Western Australia. You can contact us at shop@electriciansnearyou.com.au for any privacy-related concerns. Depending on applicable laws, we may be required to disclose our registered address or company registration number upon request.

Information We Collect

We may collect and store the following types of personal information about you:

Your name, email address, phone number, and postal address.
Your account login details such as username and password (stored securely and encrypted).
Details of your orders and purchases, including billing and shipping addresses.
Payment information processed through Stripe (we do not store full card details).
Technical information such as IP address, browser type, and device information.
Usage data such as pages visited, referring sites, and session duration.
Information collected through cookies, analytics, and tracking tools.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment. The Gravatar privacy policy is available here: https://automattic.com/privacy/.

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images posted publicly.

How We Collect Information

We collect personal information in several ways:

When you register an account or place an order through our website.
When you contact us via forms, email, or other communication methods.
When you leave comments or upload content to the website.
When you interact with our website, which uses cookies and analytics tools.
From third-party services, such as Stripe, that process payments on our behalf.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Communicate with you about your order, account, or inquiries.
Manage your account and provide customer support.
Improve our website, products, and services.
Send updates, special offers, or promotional materials (if you have opted in).
Detect and prevent fraud, protect our business, and comply with legal obligations.

We process your information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact Forms

When you submit a form through our website, we collect your name, email address, and any other details provided. This information is used solely to respond to your inquiry and is retained only as long as necessary for customer service purposes. We do not use contact form data for marketing without consent.

Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience.
Remember your preferences and login details.
Analyse traffic and website usage.
Support marketing and advertising (if applicable).

WordPress also sets cookies for logged-in users and commenters for convenience. Login cookies last for two days, screen option cookies for one year, and “Remember Me” cookies for two weeks. If you edit or publish an article, an additional cookie will be saved in your browser, which expires after one day.

You can choose to disable cookies in your browser settings, but some parts of the website may not function correctly if you do.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website directly. These websites may collect data, use cookies, and track your interaction with the embedded content.

Analytics

We use analytics tools to help us understand how visitors use our site and improve the experience. Some hosting providers may also collect anonymous analytics data. Users can disable cookies in their browser to opt out of analytics tracking.

WooCommerce and Stripe

We collect information about you during the checkout process, including:

Products viewed and cart contents.
Billing, shipping, and contact details provided at checkout.
Payment details processed securely via Stripe.

This data is used to process your order, prevent fraud, comply with tax obligations, and send updates about your order. Order information may be retained for tax and accounting purposes.

Our staff and store managers have access to this information to help fulfil orders and provide support. We share data with Stripe to process payments securely. You can review Stripe’s privacy policy here: https://stripe.com/au/privacy.

Solid Security

For site protection, we collect and store security-related data such as:

IP address of visitors, logged-in users, and failed login attempts.
Login requests, password resets, and suspicious URL requests.

This data is stored in security logs for 60 days. A temporary cookie named “itsec_interstitial_browser” is used during login for enhanced protection. The site is scanned for potential malware and vulnerabilities using the SolidWP Site Scanner, which does not process personal data directly.

Sharing Your Information

We may share your personal information with:

Website hosting, analytics, and IT service providers.
Payment processors (such as Stripe) for secure payment handling.
Regulatory or legal authorities when required by law.
Business partners assisting with operations or logistics.

We do not sell or rent your personal information to any third parties.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely.
User accounts remain stored while active; users can request deletion.
Order information is retained for up to seven years for tax and accounting purposes.
Security logs are retained for 60 days.
Analytics data may be stored for up to one year.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data where legally permissible.
Withdraw consent for marketing communications.
Receive an exported file of your data.
Make a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, contact us at shop@electriciansnearyou.com.au.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Data may also be transferred to service providers outside Australia, such as international hosting providers or cloud storage services. We ensure appropriate safeguards are in place to protect your information.

How We Protect Your Data

We use secure servers, SSL encryption, and strict access control. Only authorised staff can access data needed to perform their duties. Our systems are regularly monitored for vulnerabilities. Payment data is handled securely via Stripe.

Data Breach Procedures

In the event of a data breach, we will take immediate action to identify and contain the breach, assess potential risks, and notify affected users if required by law. We also maintain internal reporting systems to log and address potential security concerns.

Third Parties We Receive Data From

We may receive limited information from third-party providers such as Stripe or hosting analytics, used solely to process transactions or improve service reliability.

Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling using your personal data.

Industry Regulatory Disclosure Requirements

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any additional industry-specific obligations will be disclosed if applicable.

Complaints

If you have concerns about how we handle your personal information, please contact us at shop@electriciansnearyou.com.au. We will do our best to resolve your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: shop@electriciansnearyou.com.au
Website: lighting.electriciansnearyou.com.au